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01204 652211

Shipping & Returns

RETURNS

HOW DO I RETURN AN ITEM?

If you wish to return an item for any reason then please contact us at sales@handlesandhinges.co.uk or call us on +44(0)1204 652211 with your enquiry.

 

Returns:Handles & Hinges UPVC Maintenance Ltd
The Swan Centre
Higher Swan Lane
Bolton
BL3 3AQ

 

WHAT IS YOUR RETURNS POLICY?

We try to give as much information as possible about our products on our site and encourage customers to contact us if they are unsure about the product they are buying.

Please note that some items are cut to the customers requirements, such as gaskets, and therefore cannot be returned. If you are unsure if it is the correct product then contact us for assistance.

If you are not fully happy with the goods you have received, please contact us via phone or e-mail within 7 days of receipt to discuss your return. We will only accept returns on items which have been authorised by Handles and Hinges via phone or e-mail using the contact details listed above.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging (unless the items are defective or were received in error). We are not able to refund or exchange items that appear to have been used, or are not in original resalable condition. This does not affect and is in addition to your statutory rights as a consumer. Please make sure all returned items are well packaged, as not to be damaged in the post. We cannot take responsibility for items damaged or lost in the return transit.

 

HOW LONG DOES IT TAKE TO PROCESS RETURNS?                                                   

We aim to process any returns within 3 working days of receiving them.

 

HOW LONG WILL IT BE BEFORE I GET A REFUND?

As long as the returned items meet our refunds criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer or payment method.

 

HOW LONG WILL IT BE BEFORE I GET AN EXCHANGE?

After your return has been processed, as long as we have the exchange items on stock you should receive them within 3 working days UK mainland orders, 7-10 days for non UK customers.

 

WHO PAYS FOR RETURN POSTAGE?

You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you MINUS our original delivery cost and will not reimburse the cost of you returning the item to us.

Should you be returning a faulty product or an item which was sent in error then we will refund you the return postage costs and will also cover the costs for sending the replacement item(s) to you. We ask customers to return items via the same method that they were originally sent out.

 

WHY HAVE YOU NOT REFUNDED THE DELIVERY CHARGE?

Only those orders returned to us for refund due to incorrect or faulty items being sent will have the original postage charges refunded.

 

YOU HAVE REFUNDED ME THE WRONG AMOUNT

If you feel for any reason that we have incorrectly refunded you then do not hesitate to contact our sales team either calling us on +44 (0)1204 652211or by e-mailing sales@handlesandhinges.co.uk